Privacy policy

Privacy Policy

This Privacy Policy describes how HearClear ("we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from icanhearclear.com (the "Site") or otherwise communicate with us (collectively, the "Services").

For purposes of this Privacy Policy, “you” means any user of the Services, whether you are a customer, visitor, or another individual whose information we may collect.

By accessing or using the Services, you agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree with our practices, please do not use the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Any updates will be posted on this page, and the “Last updated” date will be revised accordingly. Please check this page periodically to stay informed.

We Don’t Sell Your Information

We do not and will never sell your personal information to third parties under any circumstances.

How We Collect and Use Your Personal Information

We collect personal information from various sources, depending on how you interact with us. This includes:

Information You Provide Directly

When you use our Services, you may provide personal information such as:

• Contact information (name, address, email, phone number)

• Order details (billing/shipping address, payment confirmation)

• Account details (username, password)

• Shopping activity (products viewed, carted, or saved)

• Messages or inquiries you send to us (customer support content)

Some features may require certain personal data to function. If you choose not to provide it, those features may not be accessible.

Information Collected Automatically (Cookies & Usage Data)

We automatically collect certain data through cookies, pixels, and similar tracking technologies when you interact with the Services. This data may include:

• IP address, device type, browser type

• Pages visited and activity on our Site

• Time spent, preferences, click behavior

This information helps us improve functionality, analyze trends, and enhance your experience. For more details about our use of cookies, visit Shopify's Cookie Policy.

Information From Third Parties

We may receive personal information from third parties such as:

• Shopify, our e-commerce platform

• Payment processors, for secure transaction handling

• Marketing or advertising partners, who help us deliver promotions

• Shipping/fulfillment partners, for order delivery and logistics

These parties act on our behalf to support our business operations. We treat data received from them in accordance with this Privacy Policy.

How We Use Your Personal Information

We use the information we collect to:

• Provide and manage the Services, including order fulfillment, payment processing, returns, exchanges, account management, and customer support

• Communicate with you, including transactional updates and customer service

• Market and advertise, including personalized promotions, email campaigns, and retargeted ads

• Improve our services, through analytics and customer feedback

• Prevent fraud or misuse, and comply with legal obligations

How We Share Your Personal Information

We may disclose your personal information under the following circumstances:

• With third-party service providers who support our business (e.g., Shopify, shipping partners, IT vendors, customer service tools)

• With marketing or advertising partners (e.g., email providers, analytics tools)

• With affiliates within our corporate structure

• When you provide consent

• In connection with a merger, acquisition, legal proceeding, or regulatory requirement

• To protect our rights, users, or comply with laws

We do not allow third-party service providers to use your information for their own purposes beyond the scope of their contract with us.

Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, such as:

• Accessing the data we hold about you

• Requesting correction or deletion

• Opting out of marketing communications

To exercise these rights or for privacy-related inquiries, email us at:
support@icanhearclear.com

Cookies

Our Site uses cookies and similar technologies to enhance functionality, analyze usage, and deliver relevant ads. You can configure your browser to block or delete cookies; however, doing so may impact your ability to use certain features.

Learn more about cookies through Shopify’s Cookie Policy.

Third-Party Sites and Links

Our Site may contain links to external websites not operated by HearClear. We are not responsible for the content, policies, or practices of third-party sites. We recommend reviewing their privacy policies before engaging with them.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

HearClear
Email: support@icanhearclear.com
Support Hours: Monday–Friday, 9:00 AM – 5:00 PM GMT